x10bet Privacy Policy — Your Information Is Our Responsibility
x10bet places the highest priority on protecting your personal information. This policy describes how we collect, use, and store your data.
1. Introduction and Scope
x10bet is a trusted online gaming platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") applies to the x10bet website (https://x10bet.cam) and all related services.
This policy describes how x10bet collects your personal information, the purposes for which that information is used, with whom it may be shared, and the steps we take to protect your information. By using our platform, you are considered to have agreed to the terms of this Privacy Policy.
Our services are intended only for individuals aged 21 or older. If anyone under the age of 21 registers on our platform, their account will be closed immediately and no information will be retained.
SSL Encryption Protection: All data transmission on x10bet is protected by SSL encryption technology. Your personal information and financial transactions are completely secure.
2. What Information We Collect
x10bet may collect the following types of information in order to provide you with our services. This information is collected solely for the purpose of providing you with better service and meeting legal obligations.
2.1 Personal Identification Information
During account registration and verification, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where applicable)
- Home address
2.2 Financial Information
We use the following information to process deposits and withdrawals:
- bKash, Nagad, Rocket or bank account number
- Transaction history and amounts
- Date and time of deposits and withdrawals
- Type of payment method
Note: We never collect your full payment card details or PIN number. All financial transactions are handled through secure third-party payment gateways.
2.3 Usage Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser information and operating system
- Page visit history and duration
- Gaming activity records
- Login date and time
- Data obtained from cookies and similar tracking technologies
3. Purpose of Using Information
x10bet uses your information only for legitimate and necessary purposes. We do not use your personal information for any purpose other than those listed below.
3.1 Account Management and Verification
- Creating new accounts and completing registration
- Identity verification and age confirmation (following the 21+ rule)
- Ensuring account login and security
- Password recovery and account protection
3.2 Providing Financial Services
- Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
- Completing transactions via bKash, Nagad, Rocket and bank transfer
- Applying bonuses and promotions
- Keeping transaction records
3.3 Service Quality Improvement
- Technical development of the platform and bug fixes
- Analysing and improving user experience
- Testing new games and features
- Improving customer service standards
3.4 Security and Fraud Prevention
- Preventing unauthorised access and cyberattacks
- Complying with anti-money laundering (AML) regulations
- Detecting and preventing multiple accounts
- Identifying fraudulent transactions
Legal Obligations: To comply with applicable laws and regulations in Bangladesh, x10bet may be legally required to provide information to regulatory authorities. In such situations, we will provide only the minimum information required by law.
4. Sharing and Disclosure of Information
x10bet does not sell your personal information to third parties. However, in the limited circumstances described below, we may share information with specific third parties.
4.1 Service Provider Partners
The minimum necessary information may be shared with our payment processors (bKash, Nagad, Rocket, banks), game software providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and others), cybersecurity firms, and technology partners solely to enable them to provide their respective services. All such partners are contractually bound to uphold our privacy standards.
4.2 Legal Requirements
If we are required to disclose information by law, court order, or direction of a government authority, we will provide that information in compliance with applicable law. In such situations, where legally possible, we will notify you in advance.
4.3 Business Transfers
If any part or all of x10bet's business is transferred in the future, user information may also be transferred as part of that process. In such a case, the new owner will be bound to comply with the terms of this Privacy Policy.
4.4 Prohibition on Sale of Information
x10bet never sells, rents, or otherwise transfers your personal information to marketing companies, data brokers, or any other third party. This is a core part of our principles and we stand firm on this commitment.
5. Cookies and Tracking Technologies
The x10bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on our platform.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used for login sessions, security verification, and account protection. These cookies cannot be disabled because the site will not function properly without them.
5.2 Functionality Cookies
These cookies remember your preferences and settings (such as language and time zone). They make your experience more convenient and personalised.
5.3 Analytics Cookies
We collect anonymous usage data to analyse and improve site performance. This information is not used to identify individual users.
You can control or delete most cookies by changing your browser settings. However, if essential cookies are deleted, some x10bet services may not function properly.
6. Data Protection Measures
x10bet has adopted industry-standard technical and organisational measures to protect your personal information. Our security systems are regularly reviewed and improved.
6.1 Technical Protection
- SSL/TLS encryption — all data transmission is secured
- Encrypted database — stored information is kept in encrypted form
- Firewall and intrusion detection system
- Regular security audits
- Two-factor authentication option
6.2 Organisational Protection
- Access to information is restricted to only those staff who require it
- Mandatory confidentiality agreements for all staff
- Regular staff training and awareness programmes
- A team prepared to respond to data breaches
In the Event of a Data Breach: If a data breach occurs that poses a risk to your rights, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.
7. Data Retention Period
x10bet retains your personal information only for as long as necessary. The retention period depends on the type of information and legal requirements.
7.1 While the Account Is Active
While your account is active, we retain all account information, gaming history, and transaction records. This information is used to provide you with services and to resolve disputes.
7.2 After Account Closure
Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. This includes financial transaction records, identity verification information, and communication history. After the defined period, this information is securely deleted.
7.3 Deletion of Unnecessary Information
x10bet regularly reviews information that is no longer needed and securely deletes it. We never retain information beyond what is necessary.
8. Your Rights and Controls
You have certain important rights regarding your personal information. x10bet respects these rights and ensures them to the extent legally possible.
8.1 Right to Access Information
You may request at any time to know what information x10bet holds about you. Upon such a request, we will provide you with a copy of that information as quickly as possible.
8.2 Right to Correct Information
If you believe that any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will verify and promptly correct that information.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.
8.4 Right to Object to Processing
You may object to certain types of processing of your information. You have the full right to object in particular to the use of your information for marketing purposes.
To exercise any of the above rights, please contact us. We will generally respond to your request within 30 working days.
9. Policy Changes and Updates
x10bet may update this Privacy Policy from time to time as needed. If significant changes are made to the policy, we will notify you by email or through a notice on the platform.
The updated policy will be considered effective from the date it is published. If you continue to use the platform after changes are made, you will be considered to have agreed to the new policy. Please visit this page regularly.
Previous versions of this policy are kept on file with us. Upon request, we can provide you with information about earlier versions.
10. Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our data protection team is ready to review all your requests honestly and respond to them.
When sending a request to exercise your privacy rights, please include your registered email address and account ID. This will help us verify your identity quickly and process your request.
For more information, visit our FAQ page or read our Terms & Conditions. To learn about responsible gaming, visit our Responsible Gaming page.