Frequently Asked Questions
Answers to all your questions about x10bet
From opening an account to bKash deposits, cricket betting to claiming bonuses — find detailed information on every aspect of x10bet in one place.
x10bet provides a complete gaming experience for players in Bangladesh. Whether you are a new member or a returning one, this FAQ page brings together reliable information on everything: how to open an account, depositing with bKash or Nagad, withdrawal timeframes, slots and cricket betting rules, and safe gaming habits. If you cannot find the answer to your question, contact our 24/7 live chat support.
Account and Registration
Answers to questions about opening, logging in to and managing your x10bet account.
Account and Registration
To open an account at x10bet you need an active mobile number, an email address and a strong password. You must confirm your age at registration — only people aged 21 or older may open an account. If all details are entered correctly, registration is completed in just a few minutes.
No. Under x10bet's rules, each person may operate only one account. If someone attempts to claim bonuses from multiple accounts, those accounts may be suspended and the balances are at risk of forfeiture. This rule is strictly enforced to ensure fair and transparent gaming.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered email or mobile number. Use that code to set a new password. If the problem persists, contact x10bet's 24/7 live chat support for quick assistance.
x10bet may require identity verification to maintain a secure environment. A national identity card or other documents may be requested before large withdrawals or in cases of suspicious activity. This process is completely confidential and exists solely to protect your account.
Yes, x10bet is fully mobile-friendly. You can log in directly from the browser of any Android or iOS smartphone by going to the x10bet Login page. The website is built with a responsive design, so all features work smoothly on small screens too.
Deposits and Withdrawals
Answers to all questions about bKash, Nagad, Rocket and bank transfers.
Deposits and Withdrawals
When you deposit via bKash at x10bet, your account balance is usually updated within a few minutes. Network issues may occasionally cause a slight delay, but these resolve on their own. The minimum deposit amount is ৳300. If you experience any problem, let us know via live chat.
Yes, Nagad is one of x10bet's approved payment methods. To deposit, log in to your account, go to the deposit section and select the Nagad option. Follow the on-screen instructions to send money from your Nagad number to the designated merchant number. The minimum deposit amount is ৳300.
x10bet's withdrawal process is fast — money generally reaches your bKash, Nagad or Rocket account within 30 minutes to 3 hours. Bank transfers may take a little longer. The minimum withdrawal amount is ৳500.
x10bet does not generally charge any additional platform fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges, which is entirely a third-party matter. For bank transfers, the bank's own rules apply.
Yes, Rocket (DBBL Mobile Banking) is one of x10bet's supported withdrawal methods. To withdraw, log in to your account, select Rocket in the withdrawal section and enter your Rocket number and the amount. The minimum withdrawal is ৳500 and you will normally receive your money within 30 minutes to 3 hours.
Yes, bank transfer is supported at x10bet. Transfers can be made from various banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfers may take a little longer to process. The minimum deposit amount is ৳300.
Games & Rules
Questions about cricket betting, slots, live casino, and playing on mobile.
Games & Rules
To bet on BPL (Bangladesh Premier League) matches at x10bet, first log in to your account and go to the cricket section. From there, choose a live or upcoming BPL match. Various betting options are available including match winner, toss, total runs and wickets. Review the odds carefully before confirming a bet and bet within your budget.
x10bet's Slots section features many popular slot games including PG Soft's Fortune Tiger, Fortune Rabbit, Mahjong Ways, Wild Bandito, and Treasures of Aztec; Pragmatic Play's Gates of Olympus, Sweet Bonanza, and Sugar Rush; and JILI's Fortune Gems, Crazy 777, Money Coming, and Super Ace, among many more. New games are added regularly.
RTP (Return to Player) is a theoretical percentage indicating how much of the total amount wagered a game returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. It helps you understand the nature and variety of a game, but each round's outcome is random and does not depend on previous rounds.
The live casino section of x10bet Casino features games from top providers such as Evolution Gaming and Ezugi. Here you can find live roulette, live blackjack, live baccarat, Dragon Tiger, and many more games. Experience real-time play with a real dealer.
Aviator is a crash game developed by Spribe. A plane takes off and a multiplier keeps increasing. You must press the "Cash Out" button before the plane crashes. If the plane crashes, your bet is lost. Set your bet amount before playing and play responsibly.
Yes, all x10bet games run seamlessly in a mobile browser. Open the site directly in a browser from any Android or iOS smartphone — slots, live casino and cricket betting are all fully functional on mobile. There is no need to download a separate app.
Bonuses & Promotions
Questions about the welcome bonus, wagering requirements, and VIP program.
Bonuses & Promotions
x10bet offers new members a 100% first deposit bonus, up to ৳8,000. This means if you deposit ৳1,000 you will receive an additional ৳1,000 bonus and your total balance will be ৳2,000. If you deposit ৳18,000, you will receive the maximum ৳8,000 bonus and your total balance will be ৳26,000. The bonus is added automatically.
The wagering requirement is the amount you need to wager before you can withdraw bonus funds. x10bet's welcome bonus wagering requirement is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. This can be completed by playing slots or other games.
x10bet's VIP program has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; and Gold — up to 1.0% weekly cashback. You can move up to higher tiers by playing regularly and placing more bets.
The welcome bonus applies only to the first deposit and can be received once per account. However, x10bet regularly offers ongoing promotions such as reload bonuses, seasonal offers and VIP cashback. Visit the promotions page or contact live chat for the latest offers.
The weekly cashback from the VIP program is generally paid at the start of each week based on the net losses of the previous week. Cashback at the Bronze, Silver or Gold rate according to your VIP tier is credited directly to your account. Contact live chat for full details on how cashback is earned.
Security & Responsible Gaming
Learn about your account security, the privacy of your personal information, and healthy gaming habits.
Security & Responsible Gaming
Yes, x10bet uses SSL encryption technology to keep all data secure. Your personal information, payment data, and gaming history are stored with complete confidentiality and are not shared with third parties. You can read our Privacy Policy for more details.
Responsible gaming means playing in a controlled way for entertainment — setting your own budget, not placing more bets to chase losses, and making sure gaming does not interfere with your normal daily life. x10bet's Responsible Gaming page contains detailed guidelines and support information.
Yes, x10bet offers a self-exclusion facility. If you feel you are losing control of your gaming, you can contact us via live chat or email ([email protected]) to request that your account be closed for a set period. This is an entirely voluntary and confidential process.
To open an account and play at x10bet, you must be at least 21 years old. Participation by minors on this platform is strictly prohibited. Providing false information during age verification may result in account suspension.
If you are experiencing problems such as gaming addiction or loss of control, contact x10bet via 24/7 live chat or email. Our support team speaks Bengali and is able to provide guidance on responsible gaming. Visit the Responsible Gaming page for more information.
x10bet uses software only from recognised and reliable game providers — such as PG Soft, Pragmatic Play, JILI, Evolution Gaming and Spribe. These providers' games use RNG (Random Number Generator) technology, which keeps the outcome of every round completely random and impartial.
Still have questions? Contact support
Our Bengali-speaking support team is available 7 days a week, 24 hours a day to answer any of your questions.
24/7 Live Chat
Our Bengali-speaking support agents are here for you at any time, for any question. Start a live chat from any page on the site.
Email Support
For any detailed issues, send us an email. Our team will reply as soon as possible.
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Detailed Terms
To learn more about bonus terms, privacy policy, and responsible gaming, visit our Terms & Conditions page.